Faqs & Etiquette
Arrival Time & Check-In
Please arrive 15 – 20 minutes before your appointment. Arriving early allows you to find a good parking spot and to transition from the outside world to the tranquility of the spa. You may also fill out paperwork and change into a robe and slippers provided prior to your treatment. Arriving late cheats you out of valuable treatment time. If you arrive late, your treatment may be given to other guest.
We recommend that you allow some time for soaking in the spring water prior to your appointment; by soaking ahead of time, it prepares the body to get the most out of the treatment and enhances your experience at the spa. After your treatment, you are more than welcomed to stay and enjoy the facility as well.
Free on-site parking is provided for BHS customers; you may park at any available spot as long as you are not blocking any other vehicle. Disabled parking is reserved for disable customers only.
Reservations & No-shows
To hold a reservation, you may have to provide a valid credit card number with an expiration date. This applies even if you intend to pay with a gift certificate.
Impolite no-shows will be charged the full treatment price.
Life can be busy and full of the unexpected, so if you must cancel your treatment, be sure to give us a notice prior to your treatment. Otherwise you will be charged the treatment price.
FACIAL CANCELLATION POLICY:
– ADVANCE BOOKINGS: We request at least 24 hours advance notice when cancelling or rescheduling your facial appointment, or you will be charged for the full service.
– SAME DAY BOOKINGS: Same day bookings must cancel 4 hours prior to their scheduled appointment to avoid being charged for the full service.
– All appointments scheduled with less than 4 hours advance notice and a no-show occurs, you will be charged for 50% of the amount of the service.
As a Spa Partisan, we know you want to show appreciation for the quality service provided by our staffs. Gratuities at BHS averages between 18% and 22% of the treatment price, but we always respect your generosity decisions. We do not accept gratuity on credit card. There is an ATM machine available on site.
Payment Info & Return Policy
Unused and unopened items may be returned within 30 days of the original purchase for credit to the spa.
Remaining value on gift certificates will be remained on file for future use. No refund of left-overs.
No refund on services received or spa access fee. We do not accept SpaFinder gift certificates.
Drink a lot of water to maintain hydration and receive the full benefit of your experience. The water will flush out any toxins released by massage, treatment, steam and essential oil treatments.
You are more than welcomed to bring own products and items to best fit your need.
You will also have access to cold plunge pool, hot pool, steam sauna, dry sauna, showers, power room, rest area, restrooms; all gender separated.
Silence is Golden, Duct-Tape Will Be Provided
All cell phones must be in silent mode.
Medical Conditions & Allergies
If you have any questions about a spa treatment and your health, it is crucial to consult a doctor.
The client and the parent/guardian must also provide written consent before any services commence. These services will be scheduled with the same gender therapist unless requested otherwise by the parent or legal guardian. Swimwear or undergarments must be worn during all massage or facial treatments.
Babies and toddlers are not permitted to accompany an adult during service for safety purposes.
BHS reserves the right to terminate any service at any point.